Constituent Services Program Manager @ DOROT
Constituent Services Program Manager
Internal Position Title: Special Constituent Services Manager
Department: Constituent and Community Services
Reports to: Director, Constituent and Community Services
Status: Full-time, exempt
About DOROT: DOROT, which means “generations” in Hebrew, brings together a dynamic partnership of seniors, volunteers, and professionals dedicated to enhancing the lives of older adults. DOROT’s mission is to alleviate social isolation among the elderly and to help them live independently and with dignity as valued members of the community. Our wide array of programs – conducted on-site, in the home and in the community – are designed to help seniors remain engaged, connected, and knowledgeable about the resources they need. Since DOROT’s inception in 1976 we have been a leader in creating innovative programs for older people. Compassionate care and a commitment to excellence are hallmarks of our programs and staff.
DOROT’s clients, who range in age from 60 to over 100 with an average age of 83, vary in physical mobility and economic status, and come from diverse backgrounds. We bring generations together in mutually beneficial partnerships, engaging more than 6,000 volunteers of all ages each year. DOROT offers programs in our catchment area (the Upper West Side from 59th to 125th Streets, East Side from 14th to 96th Streets and Westchester County) and also serves seniors throughout New York and more broadly through our teleconference and online programming.
For further information about DOROT, please visit: www.dorotusa.org.
About the Special Constituent Program Portfolio: The Manager will oversee three distinct programs that meet the unique needs of the special populations they serve. They include:
• Kosher Meals at Home (KMH) is available for seniors who have difficulty shopping and cooking for themselves. Healthy, frozen, Glatt kosher meals are hand-delivered four days per week.
• Synagogue Partnerships brings DOROT’s social work and aging expertise to synagogues in Manhattan to strengthen their work with aging community members. We support individual congregants and caregivers, as well as clergy, staff, and lay leadership committees.
• Case Assistance and Information & Referral provide an extra layer of guidance to older adult clients and caregivers who are not otherwise connected with a DOROT social worker, by making referrals to aging-related supportive services and resources within and outside DOROT.
Position Summary: This new manager position adds a vital level of oversight to the Constituent and Community Services department, with responsibility for supervising a team of four experienced social workers who, in turn, support three other staff members. DOROT seeks an experienced, thoughtful and conscientious leader who possesses a passion for working with older adults, a knowledge of aging services, the creativity to develop and implement new processes to transition programs to post-pandemic models, and the expertise to bring programs to the next level of efficiency. The ideal candidate engenders trust, is committed to team building, embraces a style of communication that is clear, direct and kind, and is comfortable multi-tasking in a complex work environment. The role calls for a self-aware and effective leader with proven management and clinical skills.
The Manager has primary responsibility for the individuals served by, and outcomes achieved through KMH, Synagogue Partnerships and Case Assistance/I&R (the “Programs”).
• Serve as the creative and operational leader of the programs by overseeing the implementation of the day-to-day programming, honing best practices, and by working with the Director of Constituent and Community Services to enrich the vision and increase effectiveness.
• Lead and inspire the team and provide clinical supervision to four experienced social workers.
• Provide expertise in, and guide staff towards appropriate resources for older adults based on thorough knowledge of relevant community resources.
• Craft and design new programming and service delivery models that are responsive to changing needs.
• Be a thought leader in these fields, bringing entrepreneurship, efficiency and creativity to adapt the Programs to a post-pandemic environment, incorporating safe, new strategies and protocols.
• Contribute to the refinement, coordination and monitoring of the goals for older adult psychosocial assessment and reassessment and oversee related workflow and caseloads.
• Collaborate with peers and other departments to sharpen and advance program goals and enhance their impact:
o With Marketing and Communications for ongoing promotion and recruitment of older adults and volunteers.
o With Program Impact and Evaluation to construct and analyze program surveys and identify areas for program improvement.
o With Development on new funding requests and grant deliverables.
• Represent DOROT at community outreach meetings and national conferences, and network with local and national agencies/organizations to bolster our work and identify new opportunities.
• Ensure the tracking, review and maintenance of client services and interactions using DOROT’s online database (Salesforce platform); which includes reviewing monthly/yearly statistics for reports to funders and other audiences.
• Supervise administrative staff, student interns and office volunteers as needed.?
• Manage the program budgets in collaboration with DOROT’s finance department.
• Stay up to date on relevant issues that relate to the field of aging.
• Special projects as assigned.
• LCSW with a minimum 7 years of professional social work experience
• Advanced interpersonal, clinical and group facilitation skills
• Affinity for, and depth of experience in, working with an older adult population
• Completed Seminar in Field Instruction (SIFI) training for supervising MSW students
• Proven ability to lead a staff team, build individual capacities and promote excellence
• Demonstrated ability to innovate and design programs
• Advanced management, presentation and organizational skills
• Passion and sensitivity for DOROT’s mission
• Strong written and verbal communication skills
• Ability to work pro-actively, both independently and collaboratively
• Good team player who can readily adapt to complex systems
• Availability to work occasional evening and weekend hours for programs and presentations, and approximately six Sundays a year for Package Deliveries and other activities
• Strong proficiency with database/information management systems and Microsoft Office Suite