A high end Supermarket, is looking to hire a General Manager.
The right individual will be responsible for maximizing the store’s sales, profit and customer service objectives through the effective management of store operations and employees. Candidate will ensure that store meets all operational and merchandising goals, and provide exceptional customer service, expertise and leadership direction.
The Store Manager has the responsibility to drive the overall customer and sales service culture within the location.
Has accountability for managing sales performance and identifying sales opportunities.
Develops overall store strategies and tactics to achieve sales, service and operational performance goals.
Ensures maximum sales and profitability by focusing on key business initiatives.
Responsible for associate training, development of top talent, provides positive and constructive feedback, and appropriate coaching and counseling.
This position will lead, motivate and inspire associates to create a customer-centered environment resulting in a memorable and positive customer experience; building customer retention and strong relationships.
Responsible for hiring, merchandising, operations, and execution of store and company standards, in addition to resolving associate and customer relations concerns.
Responsible for performance management of all associates. Also, participates in networking and creating positive relationships within the community.
Leads, coaches and motivates associates, while creating a culture that builds trust, brand loyalty and exceptional service delivery.
Creates and manages a sales focused environment through the training and development of associates at all levels.
Accountable for the assessment and development of all talent within the store.
Deliver exceptional customer service by observing, listening, interacting and following up with customers to ensure satisfaction and issue resolution.
Ensures the implementation and effective application of information, tools and systems required to meet customer needs.
Responsible for managing performance, talent assessment, development and recognition of all associates.
Manages the performance appraisal process by delivering timely and valuable developmental feedback and reviews to all associates.
Provides direction, coaching, and real time counsel related to all associate performance issues. Manages conflict effectively.
Responsible and accountable for increasing sales and profitability. Responsible for managing and planning staffing needs using the scheduling and labor model appropriately.
Manages inventory/inventory levels, assets and expenses within the store by applying financial controls and routinely reviewing all operational processes including receiving, data entry, cash handling, and payroll control.
Also responsible for managing merchandise flow-through and replenishment processes.
3 years of leadership experience in a retail environment.
Proven ability to lead, coach and build teammate relationships in an environment of fast change; must be able to direct and motivate a diverse teammate population.
Demonstrated ability to analyze and solve problems of varied scope; must be able to act decisively in implementing solutions.
Strong organizational skills for planning work and continuously monitoring progress towards goals.
Demonstrated ability to multi-task; ability to respond flexibly in a quickly changing environment.
Ability to analyze and synthesize financial reports.
Strong communication skills, both oral and written, for effective management of teams.
Must demonstrate an exemplary commitment to provide exceptional customer service.
General knowledge of and ability to operate a personal computer; working knowledge of Excel and Word.
Must be available to work late hours and weekends to meet the needs of the store.
Location: Upstate, NY